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Name: Jake H.
The service was done in a timely, professional, and courteous manner. Thank You!
Response from Ace Pelizon Plumbing:
Thank you so much Mrs. Parise. We are so happy to hear how pleased you are. Jake was happy to Install a new Rheem Water Heater, 50 gallon natural gas, with all new water and gas hook up material. Please let us know if you have any questions. Thanks again.
Jake actually showed up earlier than the appointment time which was refreshing. He took pictures and explained what needed to be done. I am satisfied with the work that Jake did.
Response from Ace Pelizon Plumbing:
Thank you so much Charlotte. We are pleased to know Jake was able to go early to inspect the Bathroom sink. Please let us know if you have any questions. Ace Pelizon Pluming is only one phone call away.
Jake was very courteous and polite. He took the time to explain the situation and the options. He went above and beyond to provide great customer service. On his second trip out, he brought Jacob with him. Jacob was also friendly and helpful.
Response from Ace Pelizon Plumbing:
We are so glad you called Ace Pelizon Plumbing to inspect your shower valve. We are happy to hear how pleased you are. Please let us know if you have any questions. Thanks again.
Excellent
Response from Ace Pelizon Plumbing:
Thank you so much Mr. Fang. Jake was happy to help you with your leak in the restroom. Please let us know if you nee anything else. Ace Pelizon pluming is only a phone call away.
Jake is great in explaining what the job will require. When completed he walks me through any instructions needed.
Response from Ace Pelizon Plumbing:
Thank you so much Mrs. Gautreu. We are so pleased to hear Jake was able to help with the water heater. If there is anything else you need please give us a call.
Always appreciate the honest and efficient service provided. Jake is the best!
Response from Ace Pelizon Plumbing:
Thank you so much Mrs. Kerr. We are so happy to hear how pleased you were with our services. I'm glad Jake was able to fix your faucet. Please let us know if there is anything else we can help you with.
Jake does a very thorough job. He is polite and kind and has the customers best interest at heart.
Response from Ace Pelizon Plumbing:
Thank you so much for the Kind words Mrs. Taylor. Glad we were able to help you with the bathroom leak. If you should need any further assistance please do not hesitate to call us anytime.
Response from Ace Pelizon Plumbing:
Thank you so much Mr. Clough. We are very glad we were able to assist you with your bathroom and gas connection for stove. Please let us know if there is anything we can do for you.
Very clean job.
Response from Ace Pelizon Plumbing:
Thank you so much! We re happy that Jake was able to help you with your toilet issue. I will be sure to pass on the kind words to Jake. Please let us know if you need anything.
Jake was very friendly, up front and through. Great experience
Response from Ace Pelizon Plumbing:
Thank you Mr. Roberts! We are very happy that Jake was able to help you out with your dishwasher and garbage disposal. I will be sure to pass on the great review to Jake. Please call us next time you have any plumbing issues!
The most excellent customer service I've experienced in a long time. Jake, our plumber, thoroughly communicated all aspects of our water heater issue and educated us on preventive maintenance. When I called for service, a real person answered the phone and scheduled an appt immediately. The other plumber I called used VM and called back 6 hours later. I love that Pelizon knows that customers have many plumbing options and good customers are essential for a company's success.
Response from Ace Pelizon Plumbing:
Thank you so much Lori! We are happy that Jake was able to help you with your water heater install. I will pass on the kind words to both Jake and the office. Please let us know if you need anything in the future.
Response from Ace Pelizon Plumbing:
Thank you so much Martha! We are happy that Jake was able t help you with your sewer back up. Please let us know if you need anything in the future.
We have been using Ace Pelizon plumbing for many years now. From drain clean-outs to faucet replacements and gas line repairs. We always request Jake to come help us. He is friendly, knowledgeable, and does superior work, qualities we very much appreciate. We always know when Ace does our repairs that the job will be done right. We trust their work. Ace may not be the least expensive plumbing company but we know quality comes with a price and we will continue to use Ace for future repairs.
On time. Efficient and professional.
Great experience with Pelizon plumbing. Their team did a very thorough job, took the time needed to make it perfect, and we appreciated it so much! Very polite, and on time.
Response from Ace Pelizon Plumbing:
Thank you so much! I will make sure to let the entire team know how happy you are with their work. Please let us know if there is anything else you need in the future!
Ace Pelizon Plumbing was called out on a pop up assembly that has become pitted and toilet flushing slowly. Ace Pelizon Plumbing found pop up assembly damaged from chemicals in master bathroom. Tech also inspected corner toilet that has weak flush on first attempt. Tech found that toilet jet/wash down ports appear to be clogged when toilet flushes ***this limits amount of water going into bowl on first flush*** flushes attempted after have water built up in bowl cavity and flush appropriately. Tech recommends replacement of pop up aseembly at this time and will present options to correct lav sink issue. Tech recommends replacement of toilet to correct issue with weak/strange flush ***this is special corner style toilet because of bathroom style/layout*** will need to research availability of fixtures and present options based on findings. Ace Pelizon plumbing will remove existing pop up assembly (right hand sink) and clear drain. Found heavy build up of sludge in drain line. Line cl
Ace Pelizon Plumbing was called out on a leak at tankless water heater. Ace Pelizon Plumbing found 3/4 inch connection water heater filter leaking from housing. Ace Pelizon will shut water off to system and drain down piping. Will cut out and remove existing pre filter from copper manifold. Removed existing mounting bracket and installed new supplied bracket with anchors. Ace Pelizon Plumbing will install new Pre filter and restore water to system. Verified no leaks or drips at water heater while on site. Power restored to water heater.
Ace Pelizon Plumbing was called out on a gas valve replacement. Ace Pelizon Plumbing found existing spring style old gas shut off valve at ground level. Ace Pelizon plumbing recommends removing existing valve an installing new quarter turn valve at this time. Removed existing valve at floor level and replace with 5/8 valve. Ready for install of appliance
Ace Pelizon Plumbing was called out on a main line stoppage. Ace Pelizon Plumbing found clean out on back of home shows signs of water leaking out. Ace Pelizon plumbing will cable and clear sewer main. Will camera inspect sewer for cause of stoppage and present findings to home owner. Cleared main line storage approximately 40 ft out. Pulled back nothing on cable, camera inspected sewer main from back clean out and found no major issues or root intrusions. Cast iron under house has a few rough spots and there is a slight off set at cast to clay connection located at front of home. Spoke with customer about not putting wet wipes down sewer system to prevent future stoppages.
Bradford white water heater diagnostic - Ace Pelizon Plumbing was called out on a Bradford white water heater with red light flashing. Ace Pelizon Plumbing found 40 gallon Bradford white water heater located in exterior wooden closet. 10 flashes of red light nothing combustion issue. Water heater installed to code. ****vent connection is not sealed and allows water to flow down vent to top of water heater. Signs of rust/moisture inside combination chamber. Lots of dirt and cobwebs located around heater in closet. Also large openings on back of shed where pipes pass through. That allow dirt and wind to get into shed. Faucets inside home also leak. Customer declined service on these fixtures at this time. Spoke with installer/customer on speaker phone and installer would not agree to pay for Ace Pelizon to replace parts under warranty. Spoke with customer on site and informed him of issues with water heater and what needs to be done to get it in service. Customer declined any additi
Ace Pelizon Plumbing was called out on a slow draining kitchen sink. Ace Pelizon Plumbing found tubular waste piping under sink. Customer states that sink starts to fill up after running water for a while and drains slowly. Ace Pelizon plumbing will remove waste piping under kitchen sink and clean. Will remove hose from dishwasher and clean. Will cable kitchen sink drain line from trap arm connection. Includes 1/2 gallon of Bio One drain maintainer/treatment
Ace Pelizon Plumbing was called out on a toilet leaking from tank. Ace Pelizon Plumbing found Toto toilet in mens restroom (handicap stall) dripping from tank bolt on right hand side of fixture. Tightened nut on both sides of tank bolts and drip stopped. It has already been recommend that this toilet be rebuilt with all new internal tank components. Will present estimate for repair to customer. Ace Pelizon plumbing will rebuild Toto toilet with new fill, flush valves, tank to bowl kit and trip lever. Will include new water supply line. Work approved by doctor on site. Tech tested 1 st toilet while on site and found that flapper has become sticky/deformed and requires replacement. Removed existing flapper and installed 3 inch silicone ring flapper. Adjusted and verified flush at this time. Also tightened tank to bowl for this fixture. Tightened both toilet seats.
Ace Pelizon Plumbing was called out on a kitchen faucet install. Ace Pelizon Plumbing found single handle moen pullout faucet broken at handle/leaking and loose to deck. Piping inside home is galvanized and shows exterior signs of rust. On site contact stated that faucet has very low flow. Will provide options to customer to correct all issues. Customer declined work at this and will most likely want to purchase a faucet to have Ace Pelizon install.
Ace Pelizon Plumbing was called out on a leak on repair in crawl space made the day prior by Ace Pelizon Plumbing. Ace Pelizon Plumbing found all pipe and connections that were replaced by Ace Pelizon had no leaks or drips. ***water from ceiling is a combination of water from original leak drying and draining down plus Tech found a second leak located on other side of crawl space wall above wall joist visible from library side. Spoke with Tony on site and informed him that this is a separate secondary leak on 3/4 hot water line. Tech diagnosed system and found that this line feeds a 1/2 inch capped water line behind dishwasher. Shut water off to hot system including recirculating pump. Cut out section of pipe in crawl space and removed nipple from tee connection. Installed 3/4 brass plug and restored water to system. Verified no leaks in crawl space where tech was working. Verified hot water to all fixtures.
Ace Pelizon Plumbing was called out on a shower stoppage. Ace Pelizon Plumbing found single stall shower not draining upon arrival. Visually inspected under home to verify no signs of water. Raised foundation home. Ace Pelizon plumbing will cable and clear shower drain. Will test and verify drainage and flow on this fixture. Ace Pelizon plumbing will visually inspect waste piping under home after cabling drain. Drain clear and flowing properly at this time. No leaks under home. Waste piping under home is ABS.
Ace Pelizon Plumbing was called out on a leaking water line in crawl space. Ace Pelizon Plumbing found 3/4 galvanized pipe with previous pvc repair clamp leaking in ceiling. Ace Pelizon Plumbing will shut water off to building. Will remove section of 3/4 galvanized pipe and necessary fittings. Ace Pelizon plumbing will install 3/4 isolation valve and restore water to system. Will install approximately 5 ft of copper pipe and necessary fittings to connect to existing water system. Restored water to building and verified no leaks at this time. Work approved by tony on site
Ace Pelizon Plumbing was called out on a 3 handle shower valve install. Ace Pelizon Plumbing found price pfister 3 handle shower valve leaking from shower arm riser and tub spout piping. Ace Pelizon Plumbing will present options to install 3 handle shower valve and single handle moen valve at this time. Customer is going to go over estimates and contact Ace Pelizon Plumbing with decision about valve replacement. Will apply $89 service fee discount to any work that is approved
Ace Pelizon Plumbing was called out on a whole house sewage back up. Ace Pelizon Plumbing found multiple fixtures not draining properly at this time. Walked home and found no visible exterior clean out. Only clean out is between garage sink and washing machine. Ace Pelizon Plumbing will remove sink/washing machine to gain access to 2 inch clean out. Found that this line is holding water. Will attempt to cable and clear stoppage from this point. Will camera inspect line and locate area for clean out install to allow for proper access to sewer for cleaning. Found main line single direction clean out located in front by sprinkler valves. Unable to clear stoppage under house but able to clear stoppage from clean out to street. Pulled roots back from line. Tech had to pull toilet in front bathroom to run 1/2 inch cable through closet flange. Line cleared and draining at this time. Reset hallway bathroom toilet and restored water. Verified flush and function of both toilets. Edified that
Ace Pelizon Plumbing was called out on a water heater pilot not lighting or staying lit. Ace Pelizon Plumbing found 40 gallon Bradford white water heater located in garage with no flame going to pilot upon attempt to light. Heater is over 10 years old. Tech does not recommend or warehouse rebuild of this water heater but will preset options to customer to correct issue. Install new Rheem pro series Water Heater, 40 gallon natural gas, with all new water and gas hook up material. Tank has a manufacturer warranty against leaking for 6 years, the control parts have a one year warranty and we warranty our labor for one year. Ace Pelizon Plumbing will shut the water off to the house. We will drain, remove and haul away existing water heater. Install new pressure expansion tank to protect your new water heater. We will also install a new emergency gas shut off valve with drip leg. Prep area for installation of water heater with new drain pan under the water heater. Install new water
Install new Bradford White Water Heater, 50 gallon natural gas, with all new water and gas hook up material. Tank has a manufacturer warranty against leaking for 6 years, the control parts have a one year warranty and we warranty our labor for one year. Ace Pelizon Plumbing will shut the water off to the house. We will drain, remove and haul away existing water heater. Install new emergency water shut off valve and new pressure expansion tank to protect your new water heater. We will also install a new emergency gas shut off valve with drip leg. Prep area for installation of water heater with new drain pan under the water heater. Install new water heater with new water connections, new emergency gas valve and flex connector, gas drip leg and earthquake strapping. Fill and flush new unit, put in operation and test for leaks. Clean up and haul away all job related debris. Test water heater again for proper operation and set temperature to standard, 120 degree. Installed new ventin
Ace Pelizon Plumbing was called out on a water hammer noise on washing machine line. Ace Pelizon Plumbing found valves for washing machine on turned quarter of the way on. Turned water on to valves fully and could not get water hammer to occur again. Ran machine though full cycle. Spoke with customer about securing lines in attic crawl space above home. Also spoke with customer about water hammer arrestors for washing machine. No further follow up unless customer would like tech to inspect and secure piping in attic. Water pressure 75psi at regulator.
Rebuild of Existing Toilet Ace Pelizon Plumbing will rebuild existing toto toilet with 3 inch flush valve. Tested shut off valve at valve and verified it turns water off and and does not leak. Completed internal rebuild of toilet with new supply line, fill valve, and 3 inch flapper. Customers existing universal lever did not trip the flapper correctly. Adjusted fill valve and flapper. ***will require special order of Toto trip lever THU808-CP *old number thu004. Tech will need to schedule return trip when part is received***
Install new Rheem Water Heater, 50 gallon natural gas, with all new water and gas hook up material. Tank has a manufacturer warranty against leaking for 6 years, the control parts have a one year warranty and we warranty our labor for one year. Ace Pelizon Plumbing will shut the water off to the house. We will drain, remove and haul away existing water heater. Install new emergency water shut off valve and new pressure expansion tank to protect your new water heater. We will also install a new emergency gas shut off valve with drip leg. Prep area for installation of water heater with new plywood under the water heater. Install new water heater with new water connections, new emergency gas valve and flex connector, gas drip leg and earthquake strapping. Fill and flush new unit, put in operation and test for leaks. Clean up and haul away all job related debris. Test water heater again for proper operation and set temperature to standard, 120 degree.
Ace Pelizon Plumbing was called out on a water heater replacement. Ace Pelizon Plumbing found additional work customer would like estimates to correct. Tech found price pfister single handle shower does not stop dripping. Recommend rebuild with new cartridge. Master bath shower drain is running slowly. Customer would like this drain cabled.
Ace Pelizon Plumbing was called out on a toilet flush valve damaged. Ace Pelizon Plumbing found kohler toilet with broken 3 inch flush valve. Installed flush valve that was ordered prior to this trip. Restored water to fixture and verified flush and function at this time. )N Spoke with customer on site about hydro jetting area drains for back yard. Will leave estimate for hydro jetting main curb cut to back yard and hydro jetting pool deck drains with 3/8 inch hose.
Ace Pelizon Plumbing will remove existing trap and dirty arm nipple from under lav sink. Will cable and clear drain from this point. Ace Pelizon Plumbing will install new rigid ABS waste piping under lav sink. Included 1/2 inch supply line for hot side. Line clear and draining properly at this time. Customer purchased 1/2 gal of bio one enzyme for drain treatment and maintenance. Left on site after demo with Loren
Install new Bradford White Water Heater, 40 gallon natural gas, with all new water and gas hook up material. Tank has a manufacturer warranty against leaking for 6 years, the control parts have a one year warranty and we warranty our labor for one year. Ace Pelizon Plumbing will shut the water off to the house. We will drain, remove and haul away existing water heater. Install new emergency water shut off valve and new pressure expansion tank to protect your new water heater. We will also install a new emergency gas shut off valve with drip leg. Prep area for installation of water heater with new drain pan under the water heater. Install new water heater with new water connections, new emergency gas valve and flex connector, gas drip leg and earthquake strapping. Fill and flush new unit, put in operation and test for leaks. Clean up and haul away all job related debris. Test water heater again for proper operation and set temperature to standard, 120 degree. Ace Pelizon Plumbing
Ace Pelizon Plumbing was called out on a tankless Noritz water heater not heating. Ace Pelizon Plumbing found customer had disassembled control panel and tech is not able to see any error codes. Found large sediment build up in shower ***possible build up in tankless heater. Filter has not been changed in multiple years. Verified power to heater. At a minimum the water heater needs to be flushed, filter changed and control unit replaced to diagnose error codes. ***Flush may not correct issue, this is just a starting point*** Will speak with customer about options to attempt repair and replace existing heater.
Ace Pelizon Plumbing was called out on a low flow in Kitchen faucet hot side. Ace Pelizon Plumbing found low flow when kitchen faucet is turned to hot only. (2) leaking hose bibs on exterior of home. Ace Pelizon Plumbing will shut water off to house and remove (2) existing threaded hose bibs. Will install new like style hose bibs and restore water to home. Ace Pelizon Plumbing will shut water off to kitchen faucet from valves underneath and disconnect hot side supply line and flush. Found debris stick in hot side faucet supply line. Removed debris, reconnected faucet, and restored water to fixture. Tested for proper flow and operation at this time.
Ace Pelizon Plumbing was called out on a possible main line stoppage. Ace Pelizon Plumbing found single direction clay clean out located in front yard being used as an area drain. Clean out has build up of dirt on bottom Unknown if stoppage is up stream or down stream from clean out. Will run water down clean out to test. Found that water flows down stream from clean out. There appears to be build up (possible roots) located on upstream side of clean out toward house. Recommend excavating and replacing clay single direction clean out with ABS two way clean out in existing location. This will allow for cleaning of home sewer main under home with full size cable and blades and out to city connection in street. Will present options to cable drain from exterior clean out for temporary relief and for a clean out install with main line cabling included or hydro jetting.
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